Since we have a large assortment of products not stocked in-house and print on demand, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
Our insured shipping cost to the US is $6.95 and free on all orders over $50. Our worldwide insured shipping cost is $9.95 and free on all orders over $50. On FREE promotional items, shipping starts at $9.95 as we are shipping from our different warehouses overseas.
If you wish to return an item, please click here to contact us. We will provide you with the return address. For all returns and exchanges, we need to be notified within 30 days of delivery. You will be responsible for the shipping cost of the return. As soon as we receive the item we will either issue a refund or exchange the product for another one.
To avoid potential issues, we recommend using a tracking service when returning an item.
* We are not responsible for packages getting lost on the way to us
Our policy lasts 30 days. If 30 days have gone by since you received your goods, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items: Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
In the event that you wish to have a refund due to damaged items/goods, please provide the following information to be eligible:
1) Proof of Purchase 2) Photo(s) of Damaged Goods/Item(s)
If one or none is provided, you're not eligible for the refund of damaged goods.
There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. ** If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, click here to contact us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Clever Household is all about bringing you unique and specialty items that you won't find anywhere else. So we source items from all over the world. Because while some of our items do come from right here is the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest products.